Terms of service
The online store respects consumer rights. A consumer may not waive the rights granted to them under the Consumer Rights Act. Any contractual provisions that are less favorable to the consumer than those specified in the Consumer Rights Act are null and void, and the provisions of the Act shall apply in their place. Accordingly, the provisions of these Terms and Conditions are not intended to exclude or limit any rights of consumers arising from mandatory legal provisions, and any ambiguities shall be interpreted in favor of the consumer. In the event of any conflict between the provisions of these Terms and Conditions and the applicable legal provisions, the latter shall prevail and apply.
I. General Provisions
II. Definitions
III. Technical Requirements
IV. Rules for Using the Store
V. Account Service Agreement
VI. Sales Agreement
VII. Delivery of Goods
VIII. Right of Withdrawal from the Sales Agreement
IX. Complaints Regarding Goods
X. Newsletter Delivery Agreement
XI. TERMS AND CONDITIONS OF THE PROMOTION
XII. Complaints Concerning the Subject of a Digital Service
XIII. Seller’s Intellectual Property
XIV. Processing of Personal Data
XV. Out-of-Court Dispute Resolution
XVI. Modification of the Account Service
XVII. Amendments to the Terms and Conditions
XVIII. Provisions Concerning Entrepreneurs
XIX. Final Provisions
I. General Provisions
1. These terms and conditions (hereinafter referred to as the “Terms”) set out the rules for using the online store “L'ANOVA” available at www.lanova.pl (hereinafter: the “Store”).
2. The Terms constitute the regulations referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services (hereinafter: the “Electronic Services Act”).
3. The Store is owned by Lanova Alina Iefanova-Sykuła, with its registered office in Głuchołazy (address: ul. Kraszewskiego 34/7, 48-340 Głuchołazy), NIP: 7532474759, REGON: 528711270 (hereinafter: the “Seller”).
4. Contact with the Seller is possible via:
a) e-mail – at: customercare@lanova.pl;
b) traditional mail – at: ul. Kraszewskiego 34/7, 48-340 Głuchołazy;
c) telephone – at: +48 531 960 940;
5. As part of its business activities, the Seller:
a) sells Goods available for purchase by Buyers;
b) provides Account Services to Users;
c) delivers a Newsletter to Subscribers.
6. Information about the Goods available in the Store, in particular their descriptions, technical and functional parameters, and prices, constitute an invitation to conclude a Sales Agreement within the meaning of Article 71 of the Civil Code (hereinafter: the “Civil Code”).
7. Before using the Store, the Client is obliged to read these Terms and the Privacy Policy.
II. Definitions
1. Capitalized terms used in the Terms have the following meanings:
a) Business Day – any day other than a Saturday, Sunday, or public holiday under the Act of 18 January 1951 on Non-Working Days;
b) Client – User, Buyer, or Subscriber;
c) Civil Code – as defined in § 1 point 6 of the Terms;
2. Consumer – a natural person entering into a legal transaction with the Seller not directly related to their business or professional activity;
a) Account – a panel created within the Store’s IT system, allowing the User to use its functions, particularly to purchase Goods;
b) Buyer – a person who is a Consumer, Entrepreneur, or Entrepreneur with consumer rights, who has entered into or taken steps to enter into a Sales Agreement with the Seller;
c) Newsletter – digital content within the meaning of the Consumer Rights Act, including commercial information about the Seller’s current activities, new products, and promotions available in the Store;
d) Non-conformity – means:
a) non-conformity of the Goods with the Sales Agreement (criteria for conformity set out in Article 43b(1–2) of the Consumer Rights Act); or
b) non-conformity of the Subject of a digital service with the Agreement for its provision (criteria for conformity set out in Article 43k(1–2) of the Consumer Rights Act);
e) Privacy Policy – a document containing information about the processing of Clients’ personal data by the Seller;
f) Subject of a digital service – the Account Service or the Newsletter;
g) Entrepreneur – a natural person, legal person, or an organizational unit without legal personality to which the law grants legal capacity, conducting business or professional activities on their own behalf;
h) Entrepreneur with consumer rights – a natural person conducting business or professional activities on their own behalf, who has entered into a contract with the Seller directly related to their business but not of a professional nature, particularly based on the business activity profile;
i) Terms – as defined in § 1 point 1 of the Terms;
j) Seller – as defined in § 1 point 3 of the Terms;
k) Subscriber – a person who is a Consumer, Entrepreneur, or Entrepreneur with consumer rights, who has entered into or taken steps to enter into a Newsletter Agreement with the Seller;
l) Goods – a movable item available in the Store as defined by the Civil Code, which the Buyer may purchase, particularly clothing;
m) Agreement – Account Service Agreement, Sales Agreement, or Newsletter Agreement;
n) Newsletter Agreement – an agreement for the delivery of digital content within the meaning of the Consumer Rights Act, under which the Seller undertakes to provide the Subscriber with the Newsletter free of charge for an indefinite period, and the Subscriber undertakes to provide the Seller with personal data;
o) Account Service Agreement – an agreement for the provision of digital services within the meaning of the Consumer Rights Act, under which the Seller undertakes to provide the User with the Account Service free of charge for an indefinite period, and the User undertakes to provide personal data to the Seller;
p) Sales Agreement – an agreement for the sale of goods as defined by the Civil Code, under which the Seller transfers ownership of the Goods to the Buyer and delivers them, and the Buyer agrees to receive the Goods and pay the Seller the price;
r) Account Service – a digital service within the meaning of the Consumer Rights Act involving the creation and maintenance of an Account by the Seller for the User;
s) Consumer Rights Act – the Act of 30 May 2014 on consumer rights;
t) Electronic Services Act – as defined in § 1 point 2 of the Terms;
u) User – a person who is a Consumer, Entrepreneur, or Entrepreneur with consumer rights who has entered into or taken steps to enter into an Account Service Agreement with the Seller;
w) Order – as defined in § 6 point 4 of the Terms.
III. Technical Requirements
1. In order to use the Store correctly, Clients must meet the following technical requirements:
a) an internet connection;
b) a device capable of accessing online resources;
c) an internet browser (Mozilla Firefox version 17.0 or higher, Internet Explorer version 10.0 or higher, Opera version 12.0 or higher, Google Chrome version 23.0 or higher, Safari version 5.0 or higher, Microsoft Edge version 25.10586.0.0 or higher) capable of displaying hypertext documents on a device connected to the internet, supporting JavaScript and accepting cookies;
d) an active email account.
2. It is prohibited for Clients to use viruses, bots, worms, or other computer codes, files, or programs (especially those automating processes such as scripts and applications or other tools) within the Store.
3. The Seller uses cryptographic protection for electronic transmission and digital content, applying appropriate logical, organizational, and technical safeguards, in particular to prevent unauthorized access to data, including SSL encryption, access passwords, antivirus software, and anti-malware tools.
4. The Seller informs that despite applying security measures, using the Internet and electronic services may carry the risk of malware being introduced into the Client’s ICT system or device, or unauthorized access by third parties. To minimize risk, the Seller recommends the use of antivirus software or identity protection tools.
IV. Conditions of Use of the Store:
1. The Client undertakes to use the Store in accordance with applicable law, the provisions of these Terms and Conditions, and good practices. It is prohibited for the Client to provide any content that is unlawful. The prices of Goods available in the Store are expressed in Polish zloty (PLN) and are gross prices (including all mandatory price components, including VAT). The Buyer may purchase Goods either by creating an Account or without creating one. If an Account has been created, the Buyer should log in before starting a purchase.
V. Account Service Agreement:
1. To conclude an Account Service Agreement, the User must perform the following steps:
a) go to the Store’s website, then click on the "Log in" tab and the "Create account" button;
b) fill in the displayed form by providing the following data:
– first and last name;
– email address;
– password for the created Account;
• ticking the checkbox confirming that the User has read and accepted the Terms and Conditions and the Privacy Policy is mandatory;
• click "Create account".
2. Clicking the "Create account" option constitutes the User’s conclusion of the Account Service Agreement. The User gains access to the Account immediately after clicking the "Create account" button. By using the Account, the User may, in particular:
a) store their personal data;
b) place orders and view previously placed orders.
3. The Seller informs, and the User acknowledges, that maintaining the Account Service in accordance with the Account Service Agreement does not require the User to install any updates. If the User does not gain access to the Account immediately after concluding the Account Service Agreement, the User shall request the Seller to provide access to the Account without delay. The request referred to in the previous sentence may be sent via email to the address specified in § 1 section 4 point a of the Terms. If the Seller does not grant the User access to the Account immediately upon receiving the request, the User may withdraw from the Account Service Agreement.
VI. Sales Agreement:
1. To conclude a Sales Agreement, the Buyer must complete the following steps:
a) access the Store’s website;
b) go to the selected Product page and click the “Add to cart” button;
c) go to the “cart” section and click the “proceed to checkout” button;
d) fill out the form by providing the following information:
– first and last name;
– email address;
– phone number;
– delivery address (street, building number, apartment number, city, postal code, country);
– payment method;
– delivery method;
e) ticking the checkbox confirming that the Buyer has read and accepted the Terms and Conditions and the Privacy Policy is mandatory;
f) optionally – ticking the checkbox to subscribe to the Newsletter;
g) submitting the form and making payment for the Goods using the selected payment method.
2. The Buyer may choose one of the following delivery methods:
a) courier delivery;
b) delivery to a selected InPost parcel locker.
3. The Buyer may pay for the Goods using:
a) a bank transfer to the Seller’s bank account;
b) the Przelewy24 payment system.
4. Submitting the form by the Buyer constitutes an offer to purchase the selected Goods (hereinafter: the “Order”). After placing the Order, the Buyer will receive a confirmation of submission and acceptance for processing to the email address provided. Upon receipt of this confirmation, the Sales Agreement is concluded between the Seller and the Buyer.
VII. Delivery of Goods:
1. The Seller delivers Goods to addresses located within the territory of the Republic of Poland and other Member States of the European Union. The cost of delivery is covered by the Buyer and is paid together with the price of the Goods. Delivery of the Goods will take place within a maximum of 7 (seven) business days from the date the payment for the Goods is credited to the Seller’s bank account. The Seller is obliged to deliver the Goods to the Buyer in accordance with the concluded Sales Agreement.
VIII. Right of Withdrawal from the Sales Agreement:
1. The provisions of this § 8 apply exclusively to Buyers who are Consumers or Entrepreneurs with consumer rights. The Buyer has the right to withdraw from the Sales Agreement without giving any reason within 14 (fourteen) days from the day they, or a third party indicated by the Buyer who is not the carrier, took possession of the Goods.
IX. Complaints Regarding Goods:
1. Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under the warranty is excluded in relation to Buyers who are Entrepreneurs. The following provisions of this paragraph apply only to:
a) Buyers who are Consumers or Entrepreneurs with consumer rights;
b) Non-conformity of the Goods with the Sales Agreement.
2. Goods delivered to the Buyer by the Seller must conform to the Sales Agreement. The Seller is liable for any Non-conformity that existed at the time of delivery and became apparent within 2 (two) years from that moment, unless the shelf life of the Goods is longer.
3. In the event of Non-conformity, the Buyer has the rights specified in Articles 43d and following of the Consumer Rights Act. The exercise of the Buyer’s rights indicated above is governed by the provisions of the Consumer Rights Act and the provisions of this paragraph.
4. If Non-conformity is found, the Buyer may submit a complaint and request:
a) repair of the Goods; or
b) replacement of the Goods.
5. Complaints should be submitted via email to the address indicated in § 1 section 4 point a of the Terms.
6. The complaint should include:
a) the Buyer’s full name;
b) email address;
c) order number;
d) delivery date of the Goods;
e) description of the identified Non-conformity;
f) request for repair or replacement of the Goods.
7. If the Seller receives a request for:
a) repair – the Seller has the right to replace the Goods;
b) replacement – the Seller has the right to repair the Goods;
– if the method chosen by the Buyer to bring the Goods into conformity with the Sales Agreement is impossible or would involve excessive costs for the Seller.
8. If both repair and replacement are impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the Sales Agreement.
9. After reviewing the complaint, the Seller will respond to the Buyer with:
a) acceptance of the complaint and an indication of the planned timeline for fulfilling the Buyer’s request;
b) acceptance of the complaint and notification that the Seller will exercise the right referred to in point 7 above;
c) refusal to bring the Goods into conformity with the Sales Agreement based on the grounds stated in point 8 above;
d) rejection of the complaint due to its groundlessness.
10. The Seller will respond to the complaint via email within 14 (fourteen) business days of its receipt.
11. In the cases referred to in points 9a and 9b, the Seller will, at their own expense, bring the Goods into conformity with the Sales Agreement within a reasonable time from receiving the complaint, and without undue inconvenience to the Buyer, taking into account the nature of the Goods and the purpose for which the Buyer purchased them. The planned timeline will be specified in the complaint response.
12. The Buyer shall return the Goods subject to repair or replacement to the Seller. The Seller will collect the Goods from the Buyer at the Seller’s expense.
13. The Buyer is not required to pay for the ordinary use of the Goods that were later replaced.
14. In the event of Non-conformity, the Buyer may submit a declaration of price reduction or withdrawal from the Sales Agreement when:
a) the Seller has refused to bring the Goods into conformity with the Sales Agreement for reasons stated in point 8 above;
b) the Seller has not brought the Goods into conformity with the Sales Agreement as set out in point 11 above;
c) the Non-conformity persists despite attempts by the Seller to remedy it;
d) the Non-conformity is significant enough to justify withdrawal without a prior request to remedy it;
e) it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without undue inconvenience to the Buyer.
15. A statement of price reduction or withdrawal from the Sales Agreement may be submitted by email to the address indicated in § 1 section 4 point a of the Terms.
16. The statement should include:
• Buyer’s full name;
• email address;
• order number;
• delivery date of the Goods;
• description of the identified Non-conformity;
• reason for submitting the statement, selected from those listed in point 14 above;
• declaration of the price reduction (including the new, reduced price), or declaration of withdrawal from the Sales Agreement.
17. The reduced price must be proportional to the price under the Sales Agreement, reflecting the ratio between the value of the non-conforming Goods and the value of conforming Goods. The Seller shall refund the amount due under the price reduction immediately, but no later than within 14 (fourteen) business days from the date of receiving the declaration.
18. The Buyer may not withdraw from the Sales Agreement if the Non-conformity is minor.
19. In the event of withdrawal from the Sales Agreement, the Buyer shall return the Goods to the Seller without delay and at their own expense. The Goods should be returned to the following address:
City Park Ideal Idea
Packlab
Słowikowskiego 81C
05-090 Raszyn, Poland
20. The Seller will refund the price of the Goods to the Buyer immediately, and no later than within 14 (fourteen) business days from receiving the returned Goods or proof of their return, whichever occurs first. The refund will be made using the same payment method that the Buyer used in the original transaction, unless the Buyer expressly agrees to a different refund method that does not incur any cost to them.
X. Agreement for the Provision of the Newsletter Service:
1. To conclude the Newsletter Delivery Agreement, the Subscriber must perform the following steps:
a) Visit the Store’s website;
b) Enter their email address in the form available on the Store’s website;
c) Tick the checkbox next to the declaration of consent to receive the Newsletter, review the Terms and Conditions and Privacy Policy, and accept their provisions;
d) Click "Join".
2. By clicking the "Join" button, the Subscriber enters into the Newsletter Delivery Agreement. The Newsletter service agreement may also be concluded by the User by checking the box next to the consent to receive the Newsletter when entering into the Account Service Agreement or Sales Agreement. In such a case, the Newsletter service agreement is concluded at the time of entering into the Account Service Agreement or the Sales Agreement. The Newsletter Delivery Agreement is concluded for an indefinite period. The Seller informs, and the Subscriber acknowledges, that:
a) The Newsletter is not subject to updates;
b) The frequency and dates of Newsletter delivery are not predetermined and depend on the Seller’s current situation.
3. The Newsletter is delivered via email to the address provided by the Subscriber. The Subscriber may terminate the Newsletter Delivery Agreement at any time and without providing a reason, with immediate effect. Moreover, under Articles 27 et seq. of the Consumer Rights Act, a Subscriber who is a Consumer or an Entrepreneur with consumer rights may withdraw from the Newsletter Agreement without providing a reason within 14 (fourteen) days from the date of its conclusion. Withdrawal from or termination of the Newsletter Delivery Agreement, regardless of its basis, requires the Subscriber to submit an appropriate statement to the Seller. This statement may be made by:
a) Clicking the unsubscribe link included in every Newsletter email;
b) Sending a statement of withdrawal or termination via email to the Seller.
4. The Seller shall cease to deliver the Newsletter to the Subscriber immediately upon the execution of one of the actions specified in point 3 above.
XI. TERMS AND CONDITIONS OF THE PROMOTION
“Buy 1 product – receive a 10% discount / Buy 2 or more – receive a 15% discount”
1. General Provisions
1.1 The Organizer of the Promotion is LANOVA operated by Alina Iefanova-Sykula, Tax ID (NIP) 7532474759.
1.2. The Promotion is valid in the online store [www.lanova.pl](http://www.lanova.pl).
1.3. Participation in the Promotion constitutes acceptance of these Terms and Conditions.
2. Promotion Rules
2.1. The Promotion consists of granting a discount as follows:
10% – when purchasing 1 product,
15% – when purchasing a minimum of 2 products in a single order.
2.2. The discount is applied automatically in the shopping cart.
2.3. The Promotion applies to products available at regular sale prices, except for those clearly marked as excluded from the promotion.
2.4. Promotions and discount codes cannot be combined unless the offer states otherwise.
3. Rules for Returns and Recalculation of the Discount
3.1. In the event of a partial return of an order, the discount will be recalculated in accordance with the Promotion rules, depending on the number of products remaining after the return.
3.2. This means that:
• if a customer purchased 2 products and received a 15% discount but returns 1 product,
– two products qualified her for the −15% discount,
– after the return, 1 product remains, so the −10% discount applies,
– the refund is calculated based on the price with a 10% discount, not 15%.
3.3. The refund amount will be adjusted accordingly to reflect the correct discount value after the return.
3.4. Free items, gifts, or products added as part of the promotion are not eligible for return or exchange.
3.5. If the customer returns all products from the order, the refund is issued in accordance with the standard return policy.
4. Shipping Costs in the Event of a Return
4.1. Free shipping applies to orders above PLN 499 (calculated after discount).
4.2. If, after returning part of the products, the value of the order retained by the customer falls below PLN 499, the Organizer has the right to:
– deduct the shipping cost from the refund amount, according to the shipping rate applicable on the date of purchase.
4.3. Example:
– the customer buys 2 products, and the order total after the discount is PLN 550 → free shipping applies,
– the customer returns 1 product, and the value of the remaining product after recalculating the discount is PLN 450,
→ the order no longer meets the free shipping requirement,
→ the shipping cost will be deducted from the refund amount.
5. Complaints
5.1. Complaints regarding participation in the Promotion may be submitted via email: [customercare@lanova.pl](mailto:customercare@lanova.pl).
5.2. Complaints will be processed within 14 days.
6. Personal Data
6.1. Participant data is processed in accordance with the LANOVA Privacy Policy.
6.2. The Administrator uses the data solely for order processing and return handling.
7. Final Provisions
7.1. The Organizer reserves the right to amend the Terms and Conditions if required due to the nature of the Promotion or changes in legal regulations.
7.2. The amended Terms and Conditions become effective upon publication.
7.3. In matters not regulated herein, the provisions of Polish law shall apply.
XII. Complaints Regarding Digital Services:
1. The provisions of this section apply only to:
a) Clients who are:
o Users or Subscribers, unless specific provisions of the Terms apply only to one of these parties;
o Consumers or Entrepreneurs with consumer rights;
b) Agreements for the provision of the Account service and the Newsletter service, unless specific provisions of the Terms apply only to one of these Agreements;
c) Incompatibility of the Account service with the Account Service Agreement or of the Newsletter with the Newsletter Service Agreement.
2. The digital service provided to the Client by the Seller must comply with the Agreement regarding its delivery:
a) At the moment of delivery – if the digital service is delivered as a one-off or in parts;
b) Throughout the delivery period – if the digital service is provided on a continuous basis.
3. The Seller is liable for any Incompatibility:
a) That existed at the time of delivery and became apparent within 2 (two) years – for one-off or partial delivery of digital services;
b) That becomes apparent during the period of continuous provision of the digital service.
4. In case of any non-compliance, the Client may submit a complaint requesting the digital service be brought into conformity with the Agreement.
5. Complaints should be submitted via email to the address indicated in § 1 sec. 4 letter a of the Terms.
6. A complaint should include:
a) Client’s full name;
b) Email address;
c) Description of the identified non-compliance;
d) Request to bring the digital service into conformity with the Agreement.
7. The Seller may refuse to bring the digital service into conformity with the Agreement if it is impossible or would incur excessive costs for the Seller.
8. Upon review of the complaint, the Seller will respond by:
a) Accepting the complaint and indicating the planned date for bringing the service into conformity with the Agreement;
b) Refusing to bring the service into conformity due to reasons outlined in point 7 above;
c) Rejecting the complaint due to lack of grounds.
9. The Seller shall respond to the complaint via email within 14 (fourteen) days from its receipt.
10. If the complaint is accepted, the Seller shall, at their own cost, bring the digital service into conformity with the Agreement within a reasonable time from receiving the complaint, and without undue inconvenience to the Client, considering the nature of the digital service and its intended use. The planned date for compliance will be indicated in the Seller’s response.
11. In case of non-compliance, the Client may submit a declaration of withdrawal from the Agreement if:
a) It is impossible or excessively costly to bring the service into conformity;
b) The Seller fails to bring the service into conformity as per point 10;
c) The non-compliance persists despite attempts by the Seller;
d) The non-compliance is substantial enough to justify immediate withdrawal from the Agreement;
e) The Seller’s statement or the circumstances indicate they will not bring the service into conformity in a reasonable time or without significant inconvenience.
12. The declaration of withdrawal may be submitted via email to the address indicated in § 1 sec. 4 letter a of the Terms.
13. The withdrawal statement should include:
a) Client’s full name;
b) Email address;
c) Date of delivery of the digital service;
d) Description of the non-compliance;
e) Justification for the withdrawal.
14. In the event of withdrawal by the User from the Account Service Agreement, the Seller will delete the Account immediately upon receiving the withdrawal statement.
15. In the event of withdrawal by the Subscriber from the Newsletter Service Agreement, the Seller will cease delivery of the Newsletter immediately upon receipt of the withdrawal statement.
16. In accordance with Article 34(1a) of the Consumer Rights Act, if the Client withdraws from the Agreement for the delivery of a digital service, the Client is obliged to cease using the digital content or service and make it inaccessible to third parties.
XIII. Seller’s Intellectual Property:
All elements of the Store, in particular:
1. the name of the Store;
2. the Store’s logo;
3. product photos and descriptions;
4. the functioning of the Store's website, including all graphic elements, interface, software, source code, and databases
– are protected under the provisions of the Act of 4 February 1994 on Copyright and Related Rights, the Act of 30 June 2000 – Industrial Property Law, the Act of 16 April 1993 on Combating Unfair Competition, as well as other generally applicable laws, including European Union law.
Any use of the Seller’s intellectual property without the Seller’s prior explicit consent is prohibited.
XIV. Personal Data Processing:
Information regarding the processing of personal data by the Seller can be found in the Privacy Policy available at:
https://www.lanova.pl/policies/privacy-policy
XV. Out-of-Court Dispute Resolution:
The provisions of this section apply exclusively to Customers who are Consumers.
The Customer has the possibility to use out-of-court methods for handling complaints and pursuing claims.
Detailed information on the possibility for the Customer to use out-of-court complaint and redress mechanisms, as well as the rules of access to these procedures, is available at the offices and on the websites of:
1. district (municipal) consumer ombudsmen and consumer protection organizations whose statutory objective is consumer protection;
2. Provincial Inspectorates of the Trade Inspection;
3. the Office of Competition and Consumer Protection.
XVI. Modification of the Account Service:
The Seller may modify the Account service in the following cases:
1. the need to adapt the Account service to newly developed devices or software used by Users to access the service;
2. the Seller’s decision to improve the Account service by adding new functionalities or modifying existing ones;
3. a legal obligation to introduce changes, including the need to adapt the Account service to the current legal framework.
Changes to the Account service shall not result in any costs for the User.
The Seller shall inform Users about changes to the Account service by displaying a notice on the Account. Additionally, such information may be sent via email.
If a change to the Account service significantly and negatively affects the User’s access to the service, the Seller is obliged to inform the User about:
1. the nature and date of the change, and
2. the User’s right to terminate the Account Service Agreement with immediate effect within 30 (thirty) days from the date of the change.
The information mentioned above shall be sent to Users via email no later than 7 (seven) days before the change takes effect.
Termination of the Account Service Agreement by the User under the provision mentioned above shall be made by submitting a termination notice to the Seller. This notice may be sent via email to the address indicated in § 1 point 4 letter a of the Terms and Conditions. The Seller shall delete the Account immediately upon receiving such notice.
XVII. Amendment of the Terms and Conditions:
The Seller may amend the Terms and Conditions in the following cases:
1. changes in the Seller’s business operations;
2. introduction of new services, modifications of existing services, or discontinuation of services;
3. technical modifications to the Store requiring adjustments to the Terms and Conditions;
4. a legal obligation to amend the Terms and Conditions to reflect current legislation.
Customers shall be informed of changes to the Terms and Conditions by publication of the revised version on the Store’s website at least 7 (seven) days before the changes take effect. During this period, the amended Terms and Conditions will also be sent to Users and Subscribers via email.
The provisions of the current Terms and Conditions shall apply to Sales Agreements and Delivery Agreements concluded before the new version comes into force.
A User or Subscriber who does not agree with the changes may terminate the Account Service Agreement or the Newsletter Service Agreement with immediate effect until the changes take effect. Failure to terminate the agreement shall be considered acceptance of the changes.
Termination of the Account or Newsletter Service Agreement shall be effected by the User or Subscriber sending a termination notice to the Seller. This notice may be sent via email to the address indicated in § 1 point 4 letter a of the Terms and Conditions. Upon receiving such notice, the Seller shall promptly delete the Account or cease delivering the Newsletter.
XVIII. Provisions Concerning Business Customers:
1. The provisions of this section apply exclusively to Customers who are Entrepreneurs.
2. The Seller has the right to withdraw from the Sales Agreement concluded with the Buyer without giving a reason within 14 (fourteen) calendar days from the date of its conclusion.
3. With respect to the Sales Agreement, the Seller may limit the available payment methods, including requiring full or partial prepayment, regardless of the payment method chosen by the Buyer and the conclusion of the Sales Agreement.
4. Upon handing over the Goods to the carrier, the benefits and burdens related to the Goods, as well as the risk of accidental loss or damage, pass to the Buyer.
5. In such a case, the Seller is not liable for the loss, shortage, or damage to the Goods from the time they are accepted for transport until delivery to the Buyer, nor for any delays in shipment.
6. If the Goods are shipped to the Buyer via a carrier, the Buyer is obligated to inspect the package in due time and in the manner customary for such shipments.
7. If damage or loss of the Goods during transport is detected, the Buyer must take all necessary actions to establish the carrier’s liability.
8. With regard to the Account Service Agreement, the Seller may terminate the agreement with immediate effect and without giving a reason.
9. The Seller’s liability to the Buyer, regardless of the legal basis, is limited – both for a single claim and for all claims in total – to the amount of the purchase price and delivery costs resulting from the Sales Agreement.
10. The Seller is liable to the Client only for typical damages foreseeable at the time of contract conclusion and is not liable for lost profits.
Any disputes arising between the Seller and the Client shall be resolved by the court having jurisdiction over the Seller’s registered office.
XIX. Final Provisions:
1. The provisions of these Terms and Conditions do not exclude the laws in force in the Consumer’s country of residence, which cannot be excluded by agreement. In such a case, the Seller ensures the Consumer the protection afforded by those provisions.
2. An integral part of these Terms and Conditions is Appendix No. 1 – Withdrawal from the Sales Agreement Form.
The current version of the Terms and Conditions is effective as of 1 July 2025.
Download Withdrawal from the Sales Agreement here.
Appendix No. 1 – Withdrawal from the Sales Agreement
___________________, on ________________
(place and date)
Buyer
________________________
(first and last name)
________________________
(street, building number, apartment number)
________________________
(postal code, city/town)
To:
Lanova Alina Iefanova-Sykuła
Shipping address for goods and withdrawal statement:
City Park Ideal Idea
Packlab
Słowikowskiego 81C
05-090 Raszyn, Poland
STATEMENT OF WITHDRAWAL FROM THE SALES AGREEMENT
I, the undersigned, hereby declare that I withdraw from the Sales Agreement for the following Goods:
Order Details:
• Order number: ________________________________
• Order date (day/month/year): ____________________
• Delivery date (day/month/year): __________________
PKD codes of the Buyer’s business activity
(complete only if the Buyer is an Entrepreneur acting as a Consumer):
_______________________________________________
_______________________________________________
_______________________________________________
(legible signature of the Buyer)